Terms of service & Privacy Policy
Introduction
By accessing, using or otherwise exploiting www.cooperationafterdivorce.com (hereinafter referred to as the "Digital Intervention") and the products produced by Samarbejde efter Skilsmisse ApS (hereinafter referred to as "Samarbejde efter Skilsmisse") you accept to be bound by these terms of service.
The Digital Intervention is made available by Samarbejde efter Skilsmisse, who have provided other parties, including a number municipalities and government agencies, with the opportunity to make the Digital Intervention available to the general public.
The content on the Digital Intervention is solely for informational purposes.
The information on the Digital Intervention must in no way, shape or form be viewed as a replacement for competent professional advice or treatment by an educated and authorised psychologist.
Samarbejde efter Skilsmisse strongly recommends all users with relevant issues to always seek psychological and medical advice. If you have questions or concerns about your health and well-being, you should always consult a psychologist or your general practitioner. You should only view the Digital Intervention as a supplement to competent, professional counselling.
The content on the Digital Intervention may not be used as a basis for diagnosis.
You acknowledge that your use of the Digital Intervention is at your own risk and responsibility and Samarbejde efter Skilsmisse or its other thirds parties can in no way - whether direct or indirect -be held accountable or liable for any damage or inconveniences, which may occur as a result of your use or misuse of the information contained or provided in the Digital Intervention or the other functions of the website.
All materials, including any and all intellectual property rights, in the Digital Intervention are the sole and exclusive property of Samarbejde efter Skilsmisse as well as messages posted on message boards or similar services. These materials may not be copied, sold, distributed or in any other way reproduced without explicit written approval from Samarbejde efter Skilsmisse.
However, users of the Digital Intervention may freely print the material, for private non-commercial use, provided the following conditions are met:
· The documents must remain intact and unedited.
· No fee may be obtained for lending of the material privately.
· All copyright notices must be kept intact and Samarbejde efter Skilmisse must be explicitly named as the proprietor and source of the documents and.
· Further, these terms of service shall be attached.
Samarbejde efter Skilsmisse can’t be held accountable– directly or indirectly – for the content of messages posted by users on the Digital Intervention and its interactive message boards. Due to the open nature of message boards, Samarbejde efter Skilsmisse is unable to control and detect any unlawful, offensive or otherwise inappropriate content, Samarbejde efter Skilsmisse disclaims any and all liability for such content.
Instead, Samarbejde efter Skilmisse encourage users who identifies inappropriate content to immediately contact Samarbejde efter Skilsmisse for the purpose of removing such content. Samarbejde efter Skilsmisse reserves the right to remove all content, which Samarbejde efter Skilsmisse - in its sole discretion - deems inappropriate. This include, but is not limited to, content which may seem offensive, pornographic, insulting, undocumented, illegal or in any other way interferes with healthy morals and ethics.
Debates
Posts in debates and message boards on the Digital Intervention, including user profiles, are per default anonymous for other users, however there is an option for you to make your username public.
Posts in debates, message boards and user profiles can be deleted by contacting Samarbejde efter Skilsmisse, who can be reached by using the ‘Contact’ function, which appears on the bottom of the Digital Intervention main pages.
No commercials/advertising allowed
Users can not, with commercial intent, promote or provide links to products and/or commercial webpages. Posts which promote products and/or contains links to commercial webpages will be deleted without warning.
If you do not or are not able to comply with these terms of service, you may not access and use the Digital Intervention and/or Samarbejde efter Skilsmisse requests you to leave the website.
Inquires to support
Samarbejde efter Skilsmisse's support staff is ready to help with any questions, suggestions or problems surrounding the Digital Intervention.
Inquires to Samarbejde efter Skilsmisse can be made by contacting the following e-mail address: support@ses.dk.
Please note that any e-mail inquiries are transferred without any encryption. Accordingly, Samarbejde efter Skilsmisse advices you not to include any confidential and/or sensitive personal data, e.g. social security number, health information or other sensitive information in your e-mail inquiries to us.
Also, Samarbejde efter Skilsmisse cannot legally process confidential and sensitive personal data about you or others without consent. For this reason, we delete all sensitive and confidential personal data that we might receive.
Privacy policy
Samarbejde efter Skilsmisse processes your personal data in accordance with our privacy policy.
Terms of use applicable to agreements for direct access to the Digital Intervention with Samarbejde efter Skilsmisse ApS
1. General information
If your access to the Digital Intervention has not been provided by a government agency, a municipality in your country of residence, or another representative operating within the area of separation and divorce, you may instead enter into a subscription agreement with Samarbejde efter Skilsmisse to acquire direct access to the Digital Intervention at Samarbejde efter Skilsmisse's website www.cooperationafterdivorce.com.
The terms of use in this section are solely applicable to customers who have acquired access to the Digital Intervention directly through Samarbejde efter Skilsmisse. By entering into a subscription agreement, you accept to be bound by these terms of use, as amended from time to time. Accordingly, Samarbejde Efter Skilsmisse recommends that you thoroughly read through these terms of use.
2. About the Digital Intervention
The Digital Intervention consists of information and tools envisaged to assist people going through a divorce or separation. The Digital Intervention includes 18 modules and more than 140 practical exercises and video narrations. As a paying customer, you get a monthly subscription which gives you access to every part of the Digital Intervention, available at www.cooperationafterdivorce.com.
3. Obligation to update your contact details
When entering into a subscription agreement with Samarbejde efter Skilsmisse, it is important that Samarbejde efter Skilsmisse is able to reach you. Therefore, you need to provide Samarbejde efter Skilsmisse with necessary contact information in the form: your name, phone number, and email.
If your contact details should change, you are obliged to update your contact details immediately via your user profile at the Digital Intervention.
4. Prices and payment
All prices on the website are shown in DKK including VAT. The total price for your subscription (per month) will be displayed prior to your confirmation of your subscription agreement.
You will pay monthly in advance for your subscription to the Digital Intervention. Samarbejde efter Skilsmisse accepts different types of payment cards.
To prevent misuse and fraud, Samarbejde efter Skilsmisse encrypts your card details by use of an SSL protocol (Secure Socket Layer) to ensure that your payment is securely managed.
5. Amending the agreement
Samarbejde efter Skilsmisse may amend its terms of service without notice and with immediate effect, provided such changes are not to the detriment of you. Any changes to these terms of service will be made at www.ses.dk. You will be notified by email in case Samarbejde efter Skilsmisse makes any significant amendments to its terms of service. You are always entitled to terminate your subscription due to any amendments made to these terms of service.
These terms of service, prices, fees, and other terms may be amended by Samarbejde efter Skilsmisse under the following circumstances:
· A change to Samarbejde efter Skilsmisses' costs of delivering its services
· Inflation calculated from 1 January 2021 (index 100)
· Changed legislation, regulation, or practices
· Changes to the Digital Intervention
6. Termination and notice
You will have access to the Digital Intervention up until the agreement has been terminated by either you or Samarbejde efter Skilsmisse.
You can always terminate your access to the Digital Intervention to the end of a calendar month by contacting us in writing at support@ses.dk. Consequently, your access to the Digital Intervention will expire with effect from the following calendar month and Samarbejde efter Skilsmisse will no longer invoice you for your access to the Digital Intervention.
To terminate your agreement, please send an email to Samarbejde efter Skilsmisse where you state your intention to terminate your subscription. Please provide your full name, email, and phone number. You may also provide your reasoning for terminating your agreement (optionally). Samarbejde efter Skilsmisse will send you a confirmation of your termination via email.
If you have already paid for a period following your termination, your payment for such period will be refunded to you. The amount will be refunded by use of the same payment method you used for the purchase of your subscription.
Samarbejde efter Skilsmisse reserves the right to terminate the agreement with 1 month's written notice to the end of a month. In the case of a termination by Samarbejde efter Skilsmisse, you will receive a confirmation and explanation for the termination.
7. Right of withdrawal
You have the right to withdraw from the subscription agreement without giving any reason 14 days after date on which you acquired your subscription. Your right of withdrawal is valid up until the time you access the Digital Intervention. You will be deemed to have accessed the Digital Intervention once you have gained a right to access to the Digital Intervention and have logged into your profile. When logging onto your profile for the first time, you consent to waive your right of withdrawal.
The withdrawal period is calculated from the date you entered into the agreement, i.e. the date you received the order confirmation for your subscription and following this date your right of withdrawal will expire after 14 days. You have observed your right of withdrawal if you have provided your notice of withdrawal before the withdrawal period expires. If your right of withdrawal expires on a public holiday, Saturday, Danish Constitution Day (5th June), Christmas Day, or New Years' Eve, your right of withdrawal will expire the following business day.
8. Exercising your right of withdrawal and refunding
If you wish to exercise your right of withdrawal, please send us an email at support@ses.dk where you unequivocally state your decision to withdraw from your purchase: As an example, you can write something similar to ”I wish to exercise my right of withdrawal” in the subject line. You may also use the standard withdrawal form at the bottom of these terms of use, but note that it is not mandatory.
When exercising your right of withdrawal, Samarbejde efter Skilsmisse will refund your payment without undue delay and no later than 14 days following the date we received your email pursuant to which you exercised your right of withdrawal.
You will receive your refund via the same payment method you used to make the purchase, unless otherwise agreed. You are not charged any fees as a result of your refund.
8. Samarbejde efter Skilsmisse's obligations and rights
Samarbejde efter Skilsmisse shall not be liable for a failure to perform its obligations pursuant to our agreement with you if such failure to perform is due to events beyond Samarbejde efter Skilsmisse's control, like riots, a strikes (whether full or partial), fire, flooding, or similar events.
Samarbejde efter Skilsmisse reserves the right to assign all rights and obligations relating to the fulfilment the agreement between you and Samarbejde efter Skilsmisse to a third party without your consent.
9. Right to complain and choice of law
You are always welcome to reach out to Samarbejde efter Skilsmisse if you wish to complain about a purchase. If we fail to reach an amicable solution, you can submit a complaint to The Danish Dispute Resolution Centre, Nævnenes Hus, Toldboden 2, 8800 Viborg, if the requirements for submitting a complaint have been met. You can submit your complaint to The Danish Dispute Resolution Centre via www.naevneneshus.dk.
The EU Commission's online complaint portal may also be used to submit a complaint. This is particularly relevant for consumers with a place of residence in another EU member state. The complaint is to be submitted here http://ec.europa.eu/odr. When submitting a complaint, you should include Samarbejde efter Skilsmisse's e-mail address, support@ses.dk.
The agreement between you and Samarbejde efter Skilsmisse, including these terms of service, are governed by Danish law, unless other mandatory legislation on consumer protection in your country of residence applies.
10. Contact and customer support
Name of company: Samarbejde efter Skilsmisse ApS
Address: Ordrup Station 1, 2920 Charlottenlund
CVR number: 38 72 63 74
Email: support@ses.dk
11. Standard withdrawal form
If you wish to withdraw from the agreement, you may use and fill out the standard withdrawal form below and send the form to support@ses.dk,:
Standard withdrawal form
(this form should only be filled out and returned if you wish to exercise your right of withdrawal)
- To Samarbejde efter Skilsmisse ApS, Ordrup Station 1, 2920 Charlottenlund, support@samarbejdeefteskilsmisse.dk:
- I/we hereby state my/our intention to exercise my/our right of withdrawal in relation to my/our agreement to buy the Digital Intervention
- Ordered on the ________________________________________
- Name of the consumer (Name of consumers)_________________________________
- Consumer's address (Consumers' address)_____________________________
- The consumer's signature (The consumers' signatures) (only applicable if the content of the form is sent by paper)__________________________________________________
- Date_____________________________
Privacy Policy
Samarbejde efter Skilsmisse has composed this privacy policy, which informs you about how we process personal data in association with the handling of our tasks, including information about the legal bases we use for this. Here we also inform you about the rights you have when we process personal data about you.
Generally, we, at Samarbejde efter Skilsmisse, handle the information we receive in accordance with the current data protection legislation, including the General Data Protection Regulation (the "GDPR") and the Danish Data Protection Act ("DDPA"). We are furthermore aware that the information has to be handled with respect for your privacy, as well as the confidentiality of the information.
Samarbejde efter Skilsmisse is not an authority, and therefore does not make legal decisions. We are also not subject to the Public Administration Act or the Public Access to Information Act.
Protection of your privacy and our use of your personal data
The entity responsible for the processing of your personal data (the data controller) is:
Samarbejde Efter Skilsmisse ApS
Vedbæk Strandvej 427
2950 Vedbæk
Company number 38 72 63 74
Email address: support@ses.dk
Purpose(s):
We process your personal data for the purpose(s) of
· Setting up users and guiding them, including the handling of inquiries and communication with the users of our products
Categories of personal data:
We process the following categories of your personal data.
· Ordinary personal data:
name, email, phone number, job information, the municipality you live in, number of children
· Sensitive personal data:
None
· Information about criminal convictions and offences:
None
Sources:
We collect your personal data from the following sources:
Data provided or obtained from you
Legal basis for the processing:
We process your personal data on the following legal bases:
GDPR article 6.1.b (necessary for the performance of a contract that you are a party to)
Recipients:
We may share your personal data with the following parties: IT suppliers and support, business partners, public authorities.
Data retention:
We will retain your personal data as long as it is necessary for the purpose(s) of our processing.
Information pertaining to general requests and communication will be deleted after 1 year, unless certain circumstances (on a case by case basis) necessitate such information and data to be retained for a longer period.
User profiles and any personal data associated with such profiles will be deleted 1 year following such users last login to the Digital Intervention
According to the data protection rules your personal data must be secured and confidential. We use an internationally known standard for information security, ISO 27000, to secure a holistic approach to data protection. We store the personal data from you on computers with limited access placed in controlled facilities, and our security measures are ongoingly controlled in order for us to assess if our user information is handled safely and considering your rights as the user.
Third-country transfers:
In some cases, we will transfer your personal data to the following countries outside of the EU/EEA: USA and other third-countries used by Microsoft and Salesforce (from time to time).
Such transfers will take place on the following legal basis: the Commission's Standard Contractual Clauses and/or other legal basis for third-country transfers used by Microsoft or SalesForce (from time to time).
Your rights
Subject to certain limits and conditions provided under law, you have the following rights:
· You have the right to access the personal data we hold about you (GDPR article 15)
· You have the right to rectification of any incorrect personal data (GDPR article 16)
· You have the right to have your personal data deleted in some cases (GDPR article 17)
· You have the right to get the processing of your personal data restricted (GDPR article 18)
· You have the right to object at any time to processing of your personal data for direct marketing (GDPR article 21(2))
· You have the right to object at any time, on grounds relating to your particular situation, to processing of your personal data which is based in GDPR article 6.1.f (legitimate interests) (GDPR article 21(1))
· If we process your personal data based on your consent, you may withdraw your consent at any time. This will not affect the lawfulness of the processing before the withdrawal. You can withdraw your consent by contacting support@ses.dk.
· You have the right to receive your personal data in a structured, commonly used and machine-readable format (data portability) (GDPR article 20)
There can possibly be certain conditions and limitations attached to the list above, and the specific circumstances surrounding the handling of the data will perhaps affect the contents of the list.
You can exercise your rights by contacting support@ses.dk.
You may also always lodge a complaint with a data protection supervisory authority, in Denmark the Danish Data Protection Agency, Datatilsynet.